At www.mobileshopsilchar.com, we want you to be completely satisfied with your purchase. We have outlined our refund and return policy below.
We only accept returns if the authorized service center provides a DOA (dead on arrival) within 7 days of delivery. If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will work with you to arrange for the return of the product and provide a replacement or refund, as appropriate.
If we are unable to supply you with the product you ordered, we will provide you with a refund. We will notify you if we are unable to supply the product and issue a refund promptly.
We do not offer exchanges at this time. If you need a different product or size, you will need to place a new order.
You are responsible for the cost of shipping the product back to us for a return or refund. We recommend that you use a trackable shipping method to ensure that the product is delivered to us.
Once we receive your returned product, we will inspect it to ensure that it meets our return criteria. If it does, we will issue a refund within 14 days. Refunds will be issued to the original payment method used to make the purchase.
Contact Us If you have any questions about our refund and return policy or need to initiate a return or refund, please contact us at [email protected].